Reduce Compliance Risk in Your Call and Contact Center With AI

This white paper, “Reduce Compliance Risk in Your Call and Contact Center With AI,” from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions.