In this contributed article, Tim Eyre, Chief Marketing Officer at Aceyus, discusses how managing the modern contact center involves extrapolating the most up-to-date metrics and data for companies to ensure success and enhance efficiencies. The best way to enhance data …

Data Mining or Bust: How New Data Notebooks Enhance Contact Center Intelligence Aggregation and Analysis to Elevate the Customer Experience Read more »

For the second year in a row, Gartner named IBM a Leader in Gartner Magic Quadrant for 2021 Cloud Database Management Systems based on its Ability to Execute and Completeness of Vision. With emergence of a single cloud DBMS market, …

IBM is named a Leader in the 2021 Gartner® Magic Quadrant™ for Cloud Database Management Systems (DBMS) Read more »

In this recurring monthly feature, we will filter all the recent research papers appearing in the arXiv.org preprint server for subjects relating to AI, machine learning and deep learning – from disciplines including statistics, mathematics and computer science – and …

Best of arXiv.org for AI, Machine Learning, and Deep Learning – November 2021 Read more »