Elite CX in the New Decade: Big Data, Meet Small Data mmd_admin Posted on April 1, 2020 Posted in rss In this contributed article, Zoe Dowling, Ph.D., SVP of research for FocusVision, discusses big and small data, and how companies need to utilize both in order to carry out impactful customer experience projects as we head into the new decade.
In this contributed article, Zoe Dowling, Ph.D., SVP of research for FocusVision, discusses big and small data, and how companies need to utilize both in order to carry out impactful customer experience projects as we head into the new decade.