In the past, customer experience (CX) focused predominantly on providing outstanding in-store experiences, with brands investing heavily in in-store design, marketing, merchandising, and customer service. However, CX has evolved to encompass and prioritize fluidity between channels. Customers have become accustomed …
A New Era of CX: How Phygital is Changing the Game Read more »
ChatGPT is the final nail in the coffin for voice assistants as we know them. The likes of Siri and Alexa have struggled for years to translate smart home dominance into profitability, with the latter losing $10 billion and cutting …
The Rise of AI Voice Assistants: Balancing Convenience and Security Read more »
Splunk Inc. (NASDAQ: SPLK), the cybersecurity and observability leader, today announced Splunk AI, a collection of new AI-powered offerings to enhance its unified security and observability platform. Splunk AI combines automation with human-in-the-loop experiences, so organizations can drive faster detection, …