How Can AI Enhance Human-to-Human Communication and Improve Customer Service?

How Can AI Enhance Human-to-Human Communication and Improve Customer Service?

In this special guest feature, Krishna Raj Raja, founder and CEO of SupportLogic, discusses how AI can help service agents detect customer signals – picking up on how a customer is feeling and also understanding context, then dynamically flagging or escalating a case before an annoyance turns into a major problem.