Not All Conversational Platforms Are Created Equal; What Makes Virtual Advisors Unique

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Not All Conversational Platforms Are Created Equal; What Makes Virtual Advisors Unique

In this special guest feature, Michele Pini, SVP of Technology at iGenius – the company powering virtual advisor – crystal, examines how a virtual advisor can basically function like another co-worker. By using technology like conversational AI and natural language processing (NLP), advisors have a conversational flow when employees have a question they need answered.