Rumblings in the AI Conversational Space

The AI conversational space is making a lot of noise moving into 2020, with efforts to release new chatbot products to provide a more integrated and seamless customer experience. Within customer service, chatbots have historically failed at taking in and applying the direct insight and demands of their customers reaching out. There is a need for solutions create superior chat conversations based on anticipated needs in real-time, while also continuously analyzing interactions to educate improvements on customer intent recognition.