AI Risks Losing Trust If It Does Not Offer Explanations

In this special guest feature, Ramprakash Ramamoorthy, Product Manager for AI and ML at Zoho Labs, discusses best practices for developing explainable AI and common pitfalls teams make when building AI tools. With investments in AI technology continuing to grow at a considerable pace, there is a gradual transition in the role that AI plays in the IT world. Presently, AI is not only a tool to automate processes, but it also automates decisions. However, a note of caution must be exercised in this regard.