The Current State and Future of AI for Customer Service

In this special guest feature, Muddu Sudhakar, Co-founder and CEO of Aisera, describes how AI provides firms with a way to manage customer service at scale, by providing better on-demand answers and actions. Firms need automation and to add intelligence to customer service processes. They’re managing high expectations from mobile-connected consumers who want immediate relevant answers to any questions. They want to perform tasks with a minimal number of actions and human interaction but want to speak to someone when needed.